Refund policy

Last Updated: May 13, 2026

At Diblasia, we want you to feel confident in every purchase. If for any reason you are not fully satisfied with your order, we offer a straightforward and hassle-free return process.

Order Cancellations

Orders may be cancelled within 24 hours of purchase by contacting us at info@diblasia.com. Please include your order number in your message.

After this period, cancellation requests cannot be guaranteed as orders may already be in processing. Once an order has been dispatched, cancellations are no longer possible.

If your order has already shipped, you may still return the item after delivery in accordance with this Refund Policy.

30 Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, items must be:

• Unused
• In original condition
• Returned with original packaging, tags, and accessories

Our support team is available to assist you throughout the return process.

Restocking Fee

Diblasia does not charge any restocking fees.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

There is no cost to the customer if an item:

• Arrives damaged
• Is defective
• Is incorrect

In these cases, Diblasia will cover the return shipping cost.

Change of Mind Returns

Customers are responsible for return shipping costs if:

• The wrong item was ordered
• The item is no longer wanted
• The item does not meet personal preference

Original shipping costs are non-refundable.

How to Start a Return

1. Contact Us

Email info@diblasia.com with your order number and reason for return.

2. Prepare Your Return

Securely repackage the item in its original packaging with all included accessories and materials.

3. Send Your Return

Ship your return using the instructions provided by our support team.

Refund Process

Once your return is received, it will be inspected to ensure it meets our return eligibility requirements.

Approved refunds are processed back to the original payment method. Please allow up to 7 business days for the refund to appear depending on your payment provider.

Exchanges

If you would like to exchange an item, please contact our support team and we will do our best to assist you with an exchange when possible.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number. If a shipment is confirmed lost by the carrier, Diblasia will issue a replacement or full refund.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or final sale status. Any non-returnable items will be clearly indicated on the product page.

Changes to This Policy

Diblasia reserves the right to update or modify this refund policy at any time. Any updates will be reflected on this page with a revised update date.

Questions?

For additional assistance, please contact our support team.

Contact Information

Store Name: Diblasia

Address:
408 East 55th Street
New York, NY 10022
United States

Email:
info@diblasia.com

Phone:
+1 (610) 790-4014

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)

Response Time:
We aim to respond to all inquiries within 1–2 business days.