Frequently Asked Questions

Last Updated: May 13, 2026

Welcome to the Diblasia Frequently Asked Questions page.

We’re here to help ensure you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question 1: How long will it take to receive my order?

Answer:

Here are our estimated delivery timelines:

Order Processing: 1–3 business days (Monday–Friday)

Transit Time: 6–9 business days after dispatch

Total Estimated Delivery: 7–12 business days from the date of purchase

For more details, please review our Shipping Policy.

Question 2: Do you offer free shipping?

Answer:

Yes, we offer free shipping on all orders within the United States.

For more information, please visit our Shipping Policy.

Question 3: Where is Diblasia located?

Answer:

Diblasia is a United States-based online interiors and décor brand offering a curated collection of sculptural furniture, lighting, and elevated home pieces inspired by modern luxury and timeless design.

Question 4: What if I receive a defective product?

Answer:

If you receive a defective item, we will replace it at no cost to you. Please contact us within 30 days of receiving your order.

For full details, please review our Return Policy.

Question 5: Can I cancel my order after it’s placed?

Answer:

Yes. We offer a 24-hour cancellation window.

To cancel your order within this timeframe, please contact our support team as soon as possible.

Question 6: What is your return policy?

Answer:

We offer a simple and hassle-free return process.

For full details, please review our Return Policy.

Question 7: When will I receive my refund after returning a product?

Answer:

Once your return is received and inspected, your refund will be processed.

Refunds are initiated to your original payment method within 7 business days depending on your payment provider.

For more information, please review our Refund Policy.

Question 8: Do you offer any warranties or guarantees?

Answer:

Yes. We provide a 30-day warranty on all purchases.

For full terms, please refer to our Return Policy.

Question 9: How can I contact customer support?

Answer:

You can reach our support team through our Contact Us page or by emailing us directly at: info@diblasia.com

Question 10: Do you ship internationally?

Answer:

No. At this time, Diblasia ships exclusively within the United States.

Question 11: Do you have a physical store location?

Answer:

No. Diblasia currently operates exclusively online, allowing us to offer a carefully curated collection while maintaining accessible pricing and direct-to-customer service.

Question 12: Can I place a bulk order for my business or organization?

Answer:

Yes, bulk orders are available.

Please contact our customer support team for pricing and additional details.

Question 13: What is the process for exchanging a product?

Answer:

Exchange instructions are outlined within our Return Policy.

If you need assistance regarding an exchange request, please contact our support team directly.

Question 14: How can I track my order?

Answer:

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Fraud Prevention

Diblasia reserves the right to cancel or place orders on hold if they are suspected of fraud or unauthorized activity.

Additional identity verification may be requested for high-value or flagged transactions.

If you experience any issues, please contact us first at info@diblasia.com so we can assist you.

Contact Information

Store Name: Diblasia

Address:
408 East 55th Street
New York, NY 10022
United States

Email:
info@diblasia.com

Phone:
+1 (610) 790-4014

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)

Response Time:
We aim to reply within 1–2 business days.